Chauffeur Car Hire
Welcome to our terms & conditions. Our chauffeur driven car fleet provides the finest chauffeured car hire service operating in Suffolk, London, Essex, Hertfordshire and Cambridgeshire mainly.
Our terms and conditions are here to help you and make your transport run smoothly. We want you to feel comfortable with the luxury chauffeur car service that we offer.
Payment made by using PayPal is instant.
If you select the payment method of bank transfer, we will allow 12hrs for the money to reach our account. If in 12hrs we have not received the payment for the booking, we will cancel the booking slot and make it available again.
Within 48hrs we’ll contact you to confirm the booking for your chauffeur car service. Once confirmed the booking is final.
The first £50 paid is your non refundable deposit to secure your date and the vehicle and chauffeur. Your deposit is non refundable.
The cancellation policy only applies to the car booking. EG. any extras you have paid for will be refunded, with the exception of any personalised ribbons or flags that may of been made.
If you cancel 3 months or more before your booking, we will refund all your monies, except the deposit amount of £50.
If you cancel 2 months before the booking, we will refund 50% of your monies paid.
Unfortunately if you cancel within one month of the booking, no refund will be made.
Our alcohol Packages cannot be added after the booking is made.
We only serve alcohol to over 18s. As a licensed alcohol premises we reserve the right to refuse to serve to anyone.
We reserve the right to upgrade your car.
We reserve the right to use photos of your hire on our social media platforms and website.
Any damage done to our Mercedes s class cars by the occupants will be charged to the hirer.
A full itinerary of the chauffeur car journey must be confirmed 1 week before booked date.
We cannot be held responsible for any unforeseen circumstances.
In making payment of the required deposit to secure a vehicle, date and chauffeur. You are also accepting the terms and conditions of hire and agree to be bound by them.
The Booking Price: The booking price is the agreed amount once arrangements have been established. This includes working out the route with yourselves. Then calculating mileage and journey times and including any extra requirements that you may have requested.
Booking Changes: Minor changes to a bookings i.e ribbon colour will incur no extra charges. Greater changes to a booking i.e dates, venues, pick-up points. Will need to be recalculated and the chauffeur car hire cost charged as extra where deemed necessary with no exceptions.
Termination: We will have the right to refuse entry into any vehicle under our control to any person who is, or appears to be under the influence of alcohol or illegal substances. Any offensive, abusive or intimidating behaviour directed at the chauffeur and/or the vehicle in their charge by the hirer or ANY member of the hirers party or guests will result in the withdrawal and termination of hire. Any claim or compensation will not be accepted and our decision will be final.
On the booking day
Personal Belongings: Every effort is taken to ensure against damage or loss. It is the hirer`s responsibility to ensure that all personal items are removed from the vehicle at the end of the hire period. The car once left its location will not return with left items. Any item found in the vehicle will be held for 14 days from the date of hire and it will be the responsibility of the hirer to collect such items. Valuables should not be left in the vehicle at anytime during the hire period. It is the responsibility of the hirer to ensure that no member of their party or guests consume alcohol. To ensure that clothing is kept clear of any part of the vehicle that could dirty or damage their clothing. We take no responsibility for personal belongings or clothing that may become damaged or lost.
Access: The hirer should ensure that adequate access. Turnaround and exit for the vehicle(s) is available at all addresses to be attended. If any point the driver feels that this is restricted in any way. Your chauffeur will then stop at the nearest legal safe point available, regardless of distance. The chauffeur has the right to refuse to travel on any surface that he feels may cause damage to the vehicle. If you have an unmade road or uneven road surface then please inform us at the time of booking.
Collections: The chauffeur will leave the car. To come and announce that the transport has arrived to the hirer at the address given on the booking form. If the party is being collected from a hotel, it is advisable to make themselves available at the agreed time. The chauffeur will make his presence known to the hotels reception staff and provide them with details of who to be collected. If after an adequate period of waiting at the hotel. We are unable to locate the passengers and they have not made themselves known to the chauffeur, the vehicle will leave. Claims for refunds or compensation will not be accepted.
Chauffeur car replacement
Delays & Breakdowns: The hirer will be informed of any delay on our part arising from either a vehicle breakdown or delays beyond our control. Whilst every effort is taken to keep our vehicles in good order unforeseen events can arise. If the luxury car you have booked develops a fault that cannot be rectified before leaving our base location. We will in a timely manner despatch a second vehicle as a replacement. If the value of the replacement vehicle is less than the hired vehicle the difference will be refunded.
If the value of the replacement is greater then there will be no extra charge added. The decision will be given to the hirer whether to accept this option before we leave our base. If this option is not accepted by the hirer then a full refund will be issued and our liability will be no further. Should the vehicle become unserviceable during a booking a full refund will be issued. Whilst every effort is taken in finding the best routes for your journey circumstances beyond our control may arise. Roadworks, local events, rural activities, road closures, accidents and even the weather can effect journey times. Any delays en-route to any location is beyond our control and are accepted as unforseen circumstances and this is accepted by the hirer at the time of making their booking. No liability can be accepted for any of the above.
Adverse Weather Conditions: Whist every effort will be taken to uphold our responsibilities. To make your day run perfect with our chauffeur car service. Our British weather is very unpredictable. In the event of adverse weather it will be decided by us if it is safe to operate our vehicles in the conditions at the given time for yours and our chauffeurs well-being. Should we feel the need to feel that it would be hazardous to operate in the given conditions. The hirer will be notified and a full refund issued with no further liability.
Safety will always be observed and shall not be compromised during the hire of our chauffeur car service. During the winter months it may be advisable to have a back up plan should inclement weather be forecast.
Any Damages to chauffeured car
Damage to vehicle: The hirer agrees that if any member of their party causes damage/theft of property. Or incites others to cause damage/theft to the vehicle or contents the hirer will be responsible and liable for all repair costs to the vehicle to return it to the condition that it left the base station in. Any damage/theft to either the exterior or interior are both the responsibility of the hirer. Total repair cost will include the cost of repair, loss of bookings and any other incurred costs.
Cleaning: Our luxury car will arrive in a clean and presentable condition for your journey. Small amounts of confetti /rice that may be carried into the car on a persons clothing is acceptable the throwing of these items inside/around the car is prohibited. Absolutely no silly string is to be used in or around the vehicle. Should a person be taken unwell in the car a cleaning charge will also be levied. Should any of the above mentioned items be used in a manner that causes excess cleaning. The hirer will be liable for any costs in making good, loss of booking and any other incurred costs.
Limitation of Liability: white glove chauffeur service will not be held responsible for delays, traffic congestion, poor weather conditions, incorrectly advised timings. Incomplete address details or other circumstances beyond our control.
Terms and Conditions: Our terms and conditions are in place for you and our protection. We reserve the right to amend any of these at any time, any confirmed bookings will be notified of any changes.
If you have any questions or concerns about the terms and conditions of our wedding car service. Please do get in touch with us:
Luxury Chauffeur car hire transport in London, Essex, Suffolk, Cambridgeshire and Hertfordshire